FAQ’s

Most frequently asked questions

Shopping Basics

Our go to is DHL but if you’d rather ship with FedEx, UPS or the Post Office we can use your account number.

Free delivery within Grand Cayman typically within 24 hours, if in Little Cayman or Cayman Brac customer must pay shipping cost. Same day delivery is available.

After 24 hours of purchase, the box will become FINAL SALE. Returns are not accepted, unless a damaged item is received, in which case the item may be eligible for exchange. In the event the customer receives the wrong size, Collective Swim will exchange the item at no cost to the customer. All exchanges and refunds are granted at the sole discretion of Collective Swim.

Yes, and for free on orders $300 and above. Below that customer is responsible for shipping cost.

Payments

We offer a secure payment gateway on the checkout page. Accepting Visa, MasterCard, Discover and American Express.

Additionally we accept Cash Upon Delivery.

Yes as long as they are Visa, MasterCard, Discover or American Express.

The Cayman Islands do not have Sales Tax.

Shipping & Returns

Returns are not accepted, unless a damaged item is received, in which case the item may be eligible for exchange. In the event the customer receives the wrong size, Collective Swim will exchange the item at no cost to the customer. All exchanges and refunds are granted at the sole discretion of Collective Swim.

To exchange email Shop@CollectiveSwim.com 

We do not allow order cancellation but in the event you would like to change your order please email Shop@CollectiveSwim.com 

On the website via the “Chat” feature in the bottom right corner.

Via email at Shop@CollectiveSwim.com

Via WhatsApp at (345) 527-1522.

Contact

Still have questions?